ITIL® and IT Framework Blog — Knowledge Process Procedures

Efficient, actionable knowledge is one of, if not THE most powerful tools to improve overall IT operational performance you can find within the four walls of your IT shop, and it's FREE! What is Knowledge? For me it's any form of recorded information that describes accurately the realities of the IT landscape, and or describes in a proscriptive actionable manner how to complete a simple or complex task successfully, or educates individuals on key concepts and technology. What forms can it take? It can be electronic or hardcopy, but in either case it must be easily found and utilized. 1....