ITIL® and IT Framework Blog

Everyone working with the System Center product suite has most likely read one of the “Unleashed” books. In many forums they have been described as a technical ”bible.” We are pleased to announce there will be a new “bible” for Service Manager 2010! Service Manager, the long-awaited third major component of Microsoft’s System Center suite, addresses the "Supporting" quadrant of the MOF process model. System Center Service Manager 2010 Unleashed will provide in-depth reference and technical information about Microsoft System Center Service Manager 2010, as well as information on other products and technologies on which its features and components are...

"I was looking for the best, fastest and most way economic way to achieve ITIL® expert certification. After trying my first course with Pultorak & Associates, I didn't think twice and decided to go ahead and complete the full track with them, and I did. Besides being professional, helpful, supportive and responsive, I found the Pultorak Team very friendly. Thanks to the Pultorak Team who really helped me earn ITIL® Expert certification in a very short period of time." Amir Allam IT Department Head - McDonald's Egypt "Pultorak’s ITIL® Intermediate CBTs are fantastic and I highly recommend using them as your training provider on your path to ITIL® V3...

Ten points for planning R2010 and 2011 for CIOs and IT Directors.

Most efforts aimed at clarifying activities, deliverables and roles based on ITIL are fairly good at getting the activities assigned, the contents for the deliverables documented, and roles assigned to individuals.  What they are typically not good at is making sure "what good looks like" is defined for each of these three.  As a result, the organization is missing the key ingredient to making all of this a success: the "why".  While this is understandable, as there is a lot of work necessary to get the "what" to do in place, without the "why"--the end in mind you're shooting for, chances of arriving...

We've been going through a simple but revolutionary transition with our company and with our customers, and that simple transition is: visual communication.  It all started with our adopting tools like TechSmith's SnagIT (which allows you to capture and annotate screen shots - still images - from your PC),  PDF-Xchange (from Tracker Software)  for marking up PDF documents, and Camtasia (also from TechSmith) for recording live motion on your screen with audio and webcam to create videos.  The long and short of all of this is that we began using these tools to create learning and readiness content for our clients;...