ITIL® and IT Framework Blog — visual communication

We've been going through a simple but revolutionary transition with our company and with our customers, and that simple transition is: visual communication.  It all started with our adopting tools like TechSmith's SnagIT (which allows you to capture and annotate screen shots - still images - from your PC),  PDF-Xchange (from Tracker Software)  for marking up PDF documents, and Camtasia (also from TechSmith) for recording live motion on your screen with audio and webcam to create videos.  The long and short of all of this is that we began using these tools to create learning and readiness content for our clients;...