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ISO/IEC 20000 Foundation

ISO/IEC 20000 Foundation

$ 130.00

ISO/IEC 20000 is the first internationally recognized worldwide process based standard created specifically for the breadth of IT Service Management. ISO/IEC 20000-1 (Part 1) is the formal specification, it defines the requirements that must be achieved, whereas ISO/IEC 20000-2 (Part 2) is describing a code of practice. The Foundation training in ITSM according to ISO/IEC 20000 is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember” and “understand” the concepts that are explained. Successful candidates who sit and pass the optional associated examination will receive a third-party, internationally recognized confirmation of knowledge (certificate) in management systems as per ISO/IEC 20000.



  • eLearning: Use your Pultorak Store credentials to log into our eLearning platform to access your course materials online. You get immediate access, and there is no need to download any files. Learn more...
  • Computer Based Training: Get the same features and materials as the eLearning, but in a downloadable format that can run on your Windows computer with no internet access needed. Learn more...
  • Digital Courseware (PDF): Download a PDF version of the materials that you can search, highlight, and annotate. Learn more...
  • Hardcopy Courseware (Softcover Book): We'll ship you the book along with printed handouts. Learn more...

ISO Foundation Course Overview


Free ISO/IEC 20000 Demo


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