Pultorak & Associates
Cart 0

Content development for providers who serve IT organizations

Pultorak & Associates’ Content Development Practice provides you with authoritative subject matter expertise on IT management frameworks and service offering packaging, and a cost-effective full-service development shop, including technical writer / editors, graphics artists and illustrators, and flash and web programmers.  Services include:
  • Core IP development—creating, adaptation, and mapping of IT management, maturity assessment, and audit frameworks; books, pocket guides, whitepapers, job aids
  • Marketing and Sales Collateral development—for IT management software products and services
  • Content adaptation—integrating IT management frameworks into software products, documentation, guidance, technical solution kits
  • Content conversion—updating content based on new versions of IT management frameworks
  • Service kit development—including sales, marketing, and delivery collateral, and readiness
  • Job aids, software product content, and publications
  • Sticky content for websites—online self-assessments, downloadable solution kits, surveys, and research reports
Why Pultorak for content development
  • Pultorak has contributed to industry standard frameworks including ITIL, COBIT, and MOF
  • Pultorak has written or contributed chapters to an array of books and publications, including
    • “IT People: Doing More With Less”, with Harris Kern (Addison-Wesley 2006),
    • “IT Governance”, in “CIO Wisdom II” (Prentice Hall 2006)
    • The Definitive Guide to IT Management for the Adaptive Enterprise”, with Kevin Behr (RealTime Publishers 2004) 
    • Authored “MOF, a Pocket Guide” (2003 Van Haren Publishing), which has been translated into six languages and has sold over 140,000 copies, a chapter on MOF in “IT Service Management: Volume I” (2002 Addison-Wesley), articles and a column on IT Best Practices for Data Center Magazine, and contributed to a number of other IT Service Management books and publications
    • Whitepaper on IT governance for the National Association of Corporate Directors (NACD)
    • Contributed to COBIT v4 standard
    • Contributed chapters in “The Help Desk Institute Support Process Guidebook” (Van Haren Publishing 2004)
    • Variety of articles featured in leading IT magazines (see www.pultorak.com for additional details) on IT service management, IT governance, and the Adaptive Enterprise
    • Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including keynotes at Datacenter World and QAI/QAAM.
    • Presented webinars and podcasts for Microsoft, Bettermanagement, PMI, Touchpaper
    • Contributed to Microsoft Operations Framework (MOF) and Microsoft Solutions for Management (MSM) core IP, courseware, service offerings, and marketing and sales collateral 
    • Spoke at national and regional industry trade association meetings, including itSMF, SIM, AFCOM, HDI, PMI, CMG, and AITP events, including two keynotes at national conventions.
    • Created and delivered professional service offerings and courseware, and expert consulting to product offering development and readiness
    • Created and delivered courseware to thousands of IT practitioners on ITIL and MOF
      Service kits: Pultorak develops, markets, sells and delivers service offering kits for its own ITIL business and for companies who service enterprise IT organizations.  This practice has been a significant part of our business  since the beginning and we have developed methods for ensuring the right service offerings are developed, marketed, sold, and delivered effectively.