I spoke at AFCOM DataCenterWorld on Wednesday, September 14, 2016 on, "Best Practices for IT Operations Management: What Works for You?". The topic was the the shift in the nature of IT as we move to cloud, SaaS, Iaas, PaaS, and agile / continuous delivery and service models, visiting established and emerging frameworks that aspire to help us manage through the change, including Agile Scrum®, COBIT®, DevOps, ISO/IEC 20000, IT4IT, ITIL®, and Lean IT®.
I used Mentimeter for interactive voting to gather real time input from the audience to gather some first-hand data on who is using which frameworks, and with what results.
Here's what I found--from about 300 participants (the audience was mostly data center operations managers, with some facilities management professionals), we had 34 responding as follows:
As expected, most had put ITIL to use. Agile Scrum and DevOps came up next-then ISO (I inquired and as expected these folks were into ISO 9000 and the like, so these results aren't that surprising).