ITIL V3 and ITIL 2011 Edition - Major Changes Despite the Mandate

The official mandate for change for the ITIL V3 edition specified that the update would be focused on correction, clarification, and rationalization across the content and its structure; no new concepts were to be introduced.  This is not what occurred with ITIL 2011 Edition; despite the mandate, major changes were introduced. The itsm portal has a good article on these changes http://www.amazon.com/ITIL-Pocket-Guide-Practice-Publishing/dp/9087536763.  See the links also for the other articles parts 1-4. Pultorak & Associates offers an ITIL 2011 Edition bridging course, which is an awareness course that gives you and your team a chance to review the changes with ITIL 2011 Edition.  To find out more, contact info@pultorak.com. In addition to the updated itil pocket guide, the updated itil foundation study guide, written by Pultorak & Associates, contains examples for each key concept designed to make the principles clear and memorable.  See http://www.vanharenpublishing.com/959/9789087538941/epub-passing-the-itil-foundation-exam-2011-edition or https://shop.pultorak.com to order.