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IT Service Management

We offer a full line of field-tested, vendor-neutral products and services.

  • Training, courseware, examinations, publications, and train-the-trainer
  • Strategy, design, implementation, and  improvement services
  • Tool evaluation and implementation
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Readiness Development

  • Learning strategy and management
  • Learning and readiness design, development and implementation
  • IT onboarding programs
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Strategic IT Sourcing

  • Portfolio analysis, sourcing strategy
  • Vendor contract development
  • Supplier evaluation, selection, and sourcing management
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Courseware and Publications

We offer ITIL® and MOF publications, posters, and accredited courseware.

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  • Pultorak authors new MOF 4.0 Pocket Guide
  • ITIL® V3 pocket guides and large format posters
  • ITIL® V3 courseware: Awareness, Foundation, and Managers Bridge
  • ITIL® V2 courseware
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Content Development

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  • Core intellectual property creation, adaptation, and conversion
  • Whitepaper, marketing, and sales collateral development
  • Website development
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Thanks for visiting us at Booth 731 at the itSMF USA Fusion 2008 Conference, September 7-10 at the Moscone Center in San Francisco, CA

ITIL

Upcoming ITIL® Course News

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