ITIL® certification: Facts and realities

SUMMARY: With the latest release of ITIL® V3, comes new certification programs for IT professionals. In this podcast, our expert will discuss the new certification paths and whether or not each is necessary for maintaining or upgrading your ITIL® processes.

ITIL® certification Questions: Facts and realities

• Question 1: Can you give a quick overview of the new ITIL® V3 certifications available?
• Question 2: Are all new certifications necessary for IT professionals upgrading from version 2 to version 3 - who already have version 2 certification?
• Question 3: Who, in your opinion, really needs to be ITIL® certified in the IT organization and why? Are all levels of certification necessary?
• Question 4: Are ITIL®-certified IT professionals in high demand today? Is ITIL® certification a sought-after badge for new hires?
• Question 5:With respect to ITIL® certification, what are most companies strategies at
  this point?

Is ITIL® the only solution for process improvement?

SUMMARY: Many companies have seen the benefits of implementing ITIL® in the enterprise.  However, there are other process improvement methods that are also driving positive results and increased productivity. In this podcast, our expert will discuss various other solutions for process improvement such as COBIT, BPM and more.

Is ITIL® the only solution for process improvement? Questions

• Question 1: Why are process improvement methodologies so important to large organizations? What are the benefits of using them?
• Question 2: Is process improvement the job of the IT organization solely?  Why or why not?
• Question 3: Other than ITIL®, what are some alternative standards or initiatives to improve processes within the enterprise?
• Question 4: Do large enterprises get the most benefit out of using process improvement techniques vs. small or midsized organizations? Why or why not?
• Question 5: What is the difference between Process and Service Lifecycle improvement strategies, how does that impact the approach used to improve?

Five ways change management can make things better

SUMMARY: If done correctly, change management can help organizations improve alignment and add more value to the business. In this podcast, our expert will discuss five ways organizations can use change management processes to improve the business bottom line.

Five ways change management can make things better: Questions

• Question 1: How can change management drive innovation and improvements within the enterprise?
• Question 2: How does change management help with IT/business alignment?
• Question 3: It seems that business executives buying into ITIL® would understand the benefits and purpose of change management vs. some of the other books. Is change management a good place to start with ITIL®?
• Question 4: Is change management an easy sell
• Question 5: What returns have you seen when implementing a change management process within an organization?

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