Service Management Implementation Planning

Service Management Implementation Planning helps IT organizations establish clear objectives for service management improvement initiatives and develop actionable improvements.  Planning engagements may either precede or follow a Service Management Assessment.

Objectives are derived by:

• Defining and prioritizing the problems to be solved and the opportunities to be capitalized on
• Aligning desired outcomes of IT service management improvements with organizational and business priorities
• Establishing communication strategies and plans
• Developing success criteria for the initiative

Actionable improvements are described in terms of:

• Top-level work breakdown structure with key milestones and deliverables
• Key personnel
• Estimated effort, duration, and costs
• Assumptions and risks

Service Management Implementation Planning ranges in in duration from a few days to weeks, depending on the scope and complexity of the initiative.

For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or info@pultorak.com.