Readiness Development

The capabilities of your staff—their knowledge, skills, and mindset—are not just another resource. They are THE resource that maximize all other resources. Think about it—great organizations,
given the same resources as badly-performing organizations, can create something wonderful.
The difference is a staff that knows what to do, how to do it, and why to do it. This puts the organization in a more proactive posture, reducing unplanned work, miscommunication, and missteps. The result is more productive use of the organization's time—more time to work on
clients instead of cleaning up after mistakes. This means choosing the right partner and learning solutions is a vital part of your success.

What We Do

Pultorak & Associates' Training & Readiness Solutions Practice designs, develops, and delivers cost-effective learning solutions. Our experts have the know-how to help you achieve your unique business goals and results. We do this through creating and delivering service and learning assets that support and enhance the performance of your IT service professionals. We use field-tested organizational development methods to seamlessly integrate your message into your communications, instructional, video and media design practices and to choose the right content, structure, and modalities. Our focus is on optimizing adult learning, the efficient transfer of knowledge to the workplace, and enabling the behavior change that is vital to the organization accruing lasting benefits.

With Pultorak & Associates, you are not just investing in training solutions; you are empowering your workforce by supporting their performance.

Our services include:

• Learning Strategy and Management
  o Training strategy
  o Curriculum and program gap analysis
  o Needs assessments and evaluation studies
  o Curriculum and job design
  o Learning program management
  o Organizational change leadership
  o Skills development and performance support
   
• Content Development and Adaptation
  o Service kits, courseware, product content
  o Job aids, software product content, and publications
  o Sales, marketing, and delivery collateral delivery for field, customer, and partner    
     organizations
  o Course conversion from ILT to eLearning and participant-centered modalities
  o Documentation, user guides, reference manuals 
   
• Learning and Readiness Design, Development, and Implementation
  o Sales, marketing, delivery, customer, and partner readiness
  o Onboarding programs
  o eLearning and Instructor-Led Training (ILT) instructional design and testing, technical writing
     and editing, graphic arts / media / illustration
  o Multimedia and software development (podcast, video, audio, animation, website,         
     application programming)
   
• Training Delivery, Evaluation, and Administration
  o Global network of professional instructors, training evaluation
  o Cost-effective professional program administration
  o IT services field sales, support, and consulting professionals, leadership, management,
     customers and partners
   
• Program and Project Management
  o Professional Project Management
   
• IT Service Management Subject Matter Expertise
  o Organization, services, processes, functions, and roles
  o ITIL®, COBIT, ISO20000, MOF… over 30 frameworks in all