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MOF Changing Quadrant
MOF Changing Quadrant is a three-day instructor-led course designed to enhance students' knowledge and understanding of the changing aspects and functions within an enterprise operations environment. The core service management functions covered in this course are:
- Change Management
- Configuration Management
- Release Management
AUDIENCE
The intended audience for MOF Changing Quadrant is IT professionals responsible for developing, managing, and improving change-related service management processes.
PREREQUISITES
MOF Essentials and ITIL Essentials are prerequisites for MOF Changing Quadrant.
EXAMINATION
There is no Microsoft Certified Professional exam associated with this course.
COURSE MATERIALS
Students will receive a course manual.
COURSE SYLLABUS
Module 1: Introduction to the MOF Changing Quadrant
- How the MOF Changing Quadrant processes fit into the total IT environment
- Review of MOF Essentials main points
Module 2: Change Management
- Change management overview
- Change priorities and categories
- Change advisory board (CAB), IT executive committee (ITEC), and the authorization process
- Change development, release, and review
- Applying a change process to an IT environment
Module 3: Release Planning, Building, and TestingRelease Planning
- Release Building
- Acceptance Testin
- Release Readiness Review
- Managing change in an IT environment by applying configuration management and release - management processes
Module 4: Rollout Planning, Preparation, and Deployment
- Rollout Planning
- Rollout Preparation
- Rollout Deploymen
- Dealing with the day-to-day IT operations environment issues, such as a business-driven change
Module 5: Configuration Management
- Setup activities
- Establishing configuration item
- Accessing configuration items
- Changing configuration items
- Reviewing configuration items
- Applying change management, release management, and configuration management - processes to effectively manage change in an IT environment
Module 6: Emergency Changes
- Emergency Change Process
- Change Advisory Board Emergency Committe
For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or info@pultorak.com.
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