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MOF Changing Quadrant
MOF Changing Quadrant is a three-day instructor-led course designed to enhance students' knowledge and understanding of the changing aspects and functions within an enterprise operations environment. The core service management functions covered in this course are:
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Change Management
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Configuration Management
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Release Management
AUDIENCE
The intended audience for MOF Changing Quadrant is IT professionals responsible for developing, managing, and improving change-related service management processes.
PREREQUISITES
MOF Essentials and ITIL®
Essentials are prerequisites for MOF Changing Quadrant.
EXAMINATION
There is no Microsoft Certified Professional exam associated with this course.
COURSE MATERIALS
Students will receive a course manual.
COURSE SYLLABUS
Module 1: Introduction to the MOF Changing Quadrant
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How the MOF Changing Quadrant processes fit into the total IT environment
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Review of MOF Essentials main points
Module 2: Change Management
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Change management overview
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Change priorities and categories
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Change advisory board (CAB), IT executive committee (ITEC), and the authorization process
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Change development, release, and review
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Applying a change process to an IT environment
Module 3: Release Planning, Building, and Testing
Release Planning
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Release Building
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Acceptance Testing
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Release Readiness Review
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Managing change in an IT environment by applying configuration management and release - management processes
Module 4: Rollout Planning, Preparation, and Deployment
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Rollout Planning
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Rollout Preparation
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Rollout Deployment
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Dealing with the day-to-day IT operations environment issues, such as a business-driven change
Module 5: Configuration Management
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Setup activities
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Establishing configuration item
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Accessing configuration items
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Changing configuration items
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Reviewing configuration items
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Applying change management, release management, and configuration management - processes to effectively manage change in an IT environment
Module 6: Emergency Changes
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Emergency Change Process
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Change Advisory Board Emergency Committee
For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or
info@pultorak.com
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