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MOF 4.0 Awareness
PULTORAK COURSE NUMBER
2070
Microsoft Operations Framework (MOF) 4.0 delivers practical guidance for everyday IT practices and activities that helps users establish and implement reliable, cost-effective IT services.
Pultorak & Associates' MOF 4.0 Awareness course is a one-day instructor led course providing a general introduction to MOF 4.0 key concepts, including service lifecycle phases, key concepts, processes and management reviews.
The course provides participants with an overview of the four phases of the MOF lifecycle: Plan, Deliver, Operate, and Manage and outlines the Service Management Functions (SMFs) and Management Reviews for each phase.
AUDIENCE
The MOF 4.0 Awareness course is for IT professionals throughout the organization who need a general introduction to MOF 4.0 and how it contributes to IT and business objectives.
PREREQUISITE
There are no specific prerequisites for this course.
CERTIFICATION EXAMINATION
There is no certification examination associated with this course.
COURSE SYLLABUS
- Module 1: Introduction to MOF 4.0
- Module 2: The MOF 4.0 Manage Layer
- Module 3: The MOF 4.0 Plan Phase
- Module 4: The MOF 4.0 Deliver Phase
- Module 5: The MOF 4.0 Operate Phase
- Module 6: Summary
WHY PULTORAK & ASSOCIATES FOR THIS COURSE?
The content of the course is authoritative—Pultorak & Associates are lead authors of the MOF 4.0 Pocket Guide and have contributed to MOF. The course is instructionally designed for how adults learn and to help participants transfer what is learned back to the workplace.
Costs
Pricing valid as of August 2008 and subject to change.
For More Information or to Place an Order
Contact Pultorak and Associates at (206) 729-1107, info@pultorak.com, or visit our website at
www.pultorak.com.
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