David Pultorak, Founder and Chairman

David Pultorak is a 20-year veteran IT professional who has helped many leading companies implement and improve service and systems management processes and tools.  He has reflected that experience in his content contributions to ITIL® and MOF as well as in numerous books, articles, and speeches.  Prior to his consulting career, David managed support and data center operations at pharmaceutical giant Johnson & Johnson.  He has a master's degree from the University of Pennsylvania.

Meg Angell, Program Manager

Meg Angell is a Learning and Readiness Subject Matter Expert. She has managed training and readiness development projects for one of the world's largest computer software companies. Her qualifications include training and program development, career management, quality service management, creative and strategic planning, policies and procedures development, and coaching and mentoring.