ITSM in Complex Distributed Enterprises

While IT service management may be common sense, it takes uncommon sense to implement IT service management in complex, distributed enterprises. These resources are provided to help you understand the context and factors involved in implementing ITSM in complex organizations, to enable you to get better results from your IT service management efforts. Pultorak & Associate's ITSM implementation approach is unique in that it assumes complexity and the need for increased agility in IT, and is designed to based on research and practice related to complex organizations.

Putting the New Computing Model to Work (pdf, 1.5mb)
by David Pultorak

Presentation on the new Adaptive Enterprise computing model, the required IT management for it, and how to put this new computing model to work.

Conformance, Performance, and Rapport: A Framework for Corporate and IT Governance (pdf, 72kb)
by David Pultorak and Jim Kerrigan

Governance should extend out from the board of three directions: conformance, performance, and rapport(CPR). These three dimensions are a necessary part of good governance because governance, properly construed, cannot be just about mitigating risks, or about avoiding the pain of lack of compliance with regulatory authorities(conformance). No business would survive that had its sole governance focus the avoidance of risk and pain. What each business must do is go towards the gain(performance) in financial and other relevant dimensions, while conducting itself in such a way that good relations(rapport) are maintained with relevant stakeholders.

Keith Harrison-Broninski (website)

Keith Harrison-Broninski is a consultant, writer, researcher and software developer working at the forefront of the IT and business worlds. Keith is author of the landmark book "Human Interactions: The Heart And Soul Of Business Process Management".

For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or info@pultorak.com. 
 

• ITIL® Resources
• MOF Resources
• ITIL® V3 and MOF 4.0 Training and Certification FAQ
• MSF Resources
• ITSM on the Microsoft Platform
• ITSM in Complex Distributed Enterprises
• ITSM Podcasts
• Other Service Management Resources
• Organization and Process Improvement Resources