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ITIL® V3 Strategy Workshop
PULTORAK COURSE NUMBER
1974
INTRODUCTION
Pultorak & Associates' ITIL® V3 Strategy Workshop is a 2 to 10 day consultant-facilitated workshop based on the new ITIL® V3 publication suite. The aim of this service is to help the IT organization come up with a strategy for moving into ITIL® V3 and help define and prioritize the problems to be solved and the opportunities to be capitalized on. This alignment of desired outcomes with the organizational and business priorities is very critical if this migration to ITIL® V3 is to be successful.
WHO SHOULD ATTEND
We recommend the participation of the individuals who fulfill the following roles in the organization:
- Executive sponsor who will have overall accountability for the plan
- Project manager who will be the primary overall contact and in-charge of the client
- Coordinator responsible for logistics
- Client staff
KEY ELEMENTS OF THE SERVICE
The uniqueness of this service offering can be identified from the following:
- Leverages Pultorak & Associates’ research based and field tested job aids and methods
- Incorporates best practices knowledge and subject area expertise of the consultants to guide in the discovery process
- Goes beyond traditional service management expertise to include methods based on up-to-date ideas of how organizations, services, processes, and the people in them work
SCOPE
This service may focus on problem areas already identified by the client, including but not limited to those listed below:
- Service definition and improvement
- Process definition and improvement
- Policy / procedure definition and improvement
- Service and process execution
- Role and goal definition and development
- Program and project management
- Organizational change leadership
- Management and measurement
- Tooling
- Organizational structure
- Service improvement justification
- Development / Operations integration
- Transitioning to a services culture
- Establishing shared techniques
- Service management strategy
- Customer satisfaction and liaison
- Prepare them to pass the ITIL ex
KEY ELEMENTS OF THE SERVICE
Uniqueness of this service offering is seen from the following:
- Leverages Pultorak & Associate’s research-based and field-tested job aids and methods
- Incorporates best-practices knowledge and subject-area expertise of the consultants to guide in the discovery process
- Goes beyond traditional service management expertise to include methods based on up-to-date ideas of how organizations, services, processes, and the people in them work
METHODOLOGY
Methods applied vary based on the task at hand. Actionable improvement plans are described in terms of a top-level work breakdown structure with key milestones and deliverables, staffing, effort and costs.
WHY PULTORAK FOR THIS WORKSHOP?
Pultorak’s industry experts have years of experience in ITIL and its implementation. We are active contributors to the content and strive to ensure that the concepts are backed by real-world connections and critical insights that will help you chart your own path and achieve your ITIL goals. Our experienced instructors have lived the subject matter and create meaningful, engaging interactions delivering value to you like no one else can.
FOR MORE INFORMATION OR TO PLACE AN ORDER
Contact Pultorak and Associates at (206) 729-1107, info@pultorak.com, orvisit our website at
www.pultorak.com.
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