| ITIL® V3 Strategy Workshop PULTORAK COURSE NUMBER 1974 INTRODUCTION Pultorak & Associates' ITIL Version 3 (V3) Strategy Workshop is a two- to ten-day consultant-facilitated workshop based on the new ITIL V3 publication suite. The aim of this service is to help the IT organization come up with a strategy for moving into ITIL V3 and help define and prioritize the problems to be solved and the opportunities to be capitalized on. This alignment of desired outcomes with the organizational and business priorities is very critical if this migration to ITIL V3 is to be successful.
Who Should Attend?
We recommend the participation of the individuals who fulfill the following roles in the organization:
• Executive sponsor who will have overall accountability for the plan
• Project manager who will be the primary overall contact and in-charge of the client
• Coordinator responsible for logistics
• Client staff
Key Elements of the Service
The uniqueness of this service offering can be identified from the following:
• Leverages Pultorak & Associates’ research based and field tested job aids and methods
• Incorporates best practices knowledge and subject area expertise of the consultants to guide in the discovery process
• Goes beyond traditional service management expertise to include methods based on up-to-date ideas of how organizations, services, processes, and the people in them work.
Scope
This service may focus on problem areas already identified by the client, including but not limited to those listed below:
• Service definition and improvement
• Process definition and improvement
• Policy / procedure definition and improvement
• Service and process execution
• Role and goal definition and development
• Program and project management
• Organizational change leadership
• Management and measurement
• Tooling
• Organizational structure
• Service improvement justification
• Development / Operations integration
• Transitioning to a service culture
• Establishing shared techniques
• Service management strategy
• Customer satisfaction and liaison
• Preparation for the ITIL exams
Methodology
Methods applied vary based on the task at hand. Actionable improvement plans are described in terms of a top-level work breakdown structure with key milestones and deliverables, staffing, effort, and costs.
Why Pultorak for This Course?
Pultorak’s industry experts have years of experience in ITIL and its implementation. We are active contributors to the content and strive to ensure that the concepts are backed by real-world connections and critical insights that will help you chart your own path and achieve your ITIL goals. Our experienced instructors have lived the subject matter and create meaningful, engaging interactions delivering value to you like no one else can.
Pultorak & Associates is accredited by all the certification organizations including APMG, Loyalist Certification Services, EXIN, and ISEB. Our instructors are based in the US and have been delivering ITIL courses for over 15 years. We can customize the delivery of training to meet your organization's needs, including developing unique classroom solutions that integrate simulations or industry specific examples. We are members in good standing with the itSMF USA organization.
FOR MORE INFORMATION OR TO PLACE AN ORDER Contact Pultorak and Associates at (206) 729-1107, info@pultorak.com, or visit our website at
www.pultorak.com. | 
