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ITIL® V3 Foundation eLearning
PULTORAK COURSE NUMBER
1972el
INTRODUCTION
Pultorak & Associates' ITIL® Version 3 (V3) Foundation eLearning Course offers an interactive, self directed learning experience that provides optimal flexibility and value for your training dollars. The real world experience of our team of experts has been captured in a multimedia training application that is designed to provide engaging content in a straightforward, no non-sense introduction to ITIL® V3. We offer this 19 hours fully accredited course as a web application or hosted on your eLearning system.
The ITIL® V3 Service Lifecycle framework is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.
AUDIENCE
ITIL® V3 Foundation eLearning Course is an introductory level course intended for IT and Business professionals responsible for developing, supporting, operating, or providing IT Services.
OPTIONAL CERTIFICATION EXAMINATION
The ITIL® V3 Foundation eLearning Course prepares the participant to attend a 1 hour exam consisting of 40 multiple choice questions at any of the over 300 Prometric or Pearson VUE testing facilities worldwide, with exams available in 10 languages. Passing the exam will grant the participant the ITIL® Foundation Certificate.
TECHNICAL REQUIREMENTS
Web-based solution – any operating system, Internet Explorer or Firefox browser, Adobe Flash Player, 1024x768 minimum screen resolution, speakers or a headset, broadband internet connection
Learning Management Systems – The solution is compatible with SCORM compliant learning management platforms.
PREREQUISITE
None – Basic knowledge of IT Service Delivery is helpful .
WHY CHOOSE THE PULTORAK FOUNDATION E-LEARNING COURSE?
Instructional Design – Course was designed with an education methodology that gives special consideration to how adults learn.
Real-world Expertise - The course maps the concepts back to a real world scenario that helps the participants apply the theoretical information into real-world knowledge.
Learning Reinforced - Many of the lessons include interactive activities, and all lessons end with a quiz that reinforces the concepts introduced in that lesson.
Expert Support - Access experts and user forums to assist participants with support for questions or clarifications during the learning process.
COMPREHENSIVE CONTENT
Course Outline
- Module 1: Introduction to the Service Management Lifecycle
- Module 2: Service Strategy
- Module 3: Service Design
- Module 4: Service Transition
- Module 5: Service Operation
- Module 6: Continual Service Improvement
- Module 7: Summary and Exam Preparation
SIMPLE AND FLEXIBLE DEPLOYMENT OPTIONS
It can be hosted from the Pultorak web server or hosted on your own internal SCORM compliant Learning Management System. Participants' progress and scores can be viewed and reported on, ensuring compliance with your corporate learning policies.
VALUE - INSTRUCTIONAL DESIGN AT A LOWCOST
Compared with instructor led training, eLearning provides a tremendous value in overall cost for the organization and a flexible learning option for the student.
COST
Web-based Solution - $250 per user for a 90 day License, with volume discounts available on request.
Hosted on your Learning Management System – priced upon request
Pricing valid as of August 2008 and subject to change
FOR MORE INFORMATION OR TO PLACE AN ORDER
Contact Pultorak and Associates at (206) 729-1107, info@pultorak.com, or visit our website at
www.pultorak.com.
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