|
Data Center Decisions Conference
Oct 23, 2008 - Oct 24, 2008
Hyatt Regency at McCormick Place Chicago, Illinois United States
ITIL®V3 Focus on the Service Lifecycle (PDF)
Presented by Donald James Boylan, ITIL® Service Manager Consultant, Pultorak and Associates
The Office of Government and Commerce of Brittan recently released version 3 of the Information Technology Infrastructure Library (ITIL®) which gives guidance on the application of IT Best Practices in IT operations. ITIL® V3 has changed from the ITIL® V2 focus on process to a more comprehensive view of the complete IT service lifecycle.
Donald Boylan, a certified ITIL® Service Manager Consultant for Pultorak and Associates, presents how ITIL® V3 differs and complements the ITIL® V2 process focus, and how the service lifecycle approach can better align the IT service offerings with the business strategic plan.
|
