ITIL® Examination Ordering Procedures

• Purpose: To provide Pultorak & Associates with the necessary information required to arrange proper scheduling for each examination session Pultorak will arrange with EXIN, APMG, or ISEB to have a proctor scheduled and to supervise all exams.
  
   
• Completed exams are sealed by the proctor and returned to the certifying organization for scoring. Each candidate will be notified of their test results from the certifying organization, not Pultorak & Associates.
   
• When: Examination requests should be received no later than 15 days prior to the intended examination date.
  IMPORTANT: EXAM REQUESTS MADE 9 BUSINESS DAYS PRIOR CAN NOT BE PROCESSED.
  
  NOTE: Service Manager Exams must be ordered 25 days in advance in ALL CIRCUMSTANCES.
   
• Cancellation: If an exam order is canceled 15 days prior, there is no charge. Service Manager Exams cannot be canceled, refunded, or re-scheduled.
   
• Fees for Exam Cancellation:
  15-9 days prior to the exam date: $150.00 Administration Fee
  8 days or less prior to the exam date: $600.00 Administration Fee
   
• Changes: Once an exam request has been submitted, any additions to time, location, or changes in number of exams ordered will incur a $50.00 Administration fee as well as the fee for the exam itself.

For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or  info@pultorak.com .