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Courseware

Pultorak & Associates offers courseware for licensing by other training providers and individuals. Courseware may be licensed as-is, or can be customized to meet your specific requirements. Train-the-trainer and eLearning options are available. To learn more about these options, click the "Brochures & Samples" button in the upper right hand corner of this web page, or call us at (206) 729-1107.

ITIL ® V3

• ITIL® V3 Awareness
• ITIL® V3 Executive Awareness
• ITIL® V3 Strategy Workshop
• ITIL® V3 Foundation
• ITIL® V3 Foundation eLearning
• ITIL® V3 Foundation Bridging
• ITIL® V3 Foundation Bridging eLearning
• ITIL® V3 Managers Bridge

MOF

• MOF 4.0 Foundation
• MOF 4.0 Foundation eLearning
• MOF 4.0 Awareness 

ITIL® V2 

• ITIL® V2 Awareness
• ITIL® V2 Executive Awareness
• ITIL® V2 Essentials
• ITIL® V2 Practitioner (Clustered Series)
• ITIL® V2 Practitioner Change Management
  ITIL® V2 Planning to Implement Service Management
• ITIL® V2 Managers

Pultorak courseware is governed by the following policies:

• Pultorak End User License Agreement (EULA )
• Courseware Order Processing and Fee Schedule
• ITIL® Examination Ordering Procedures

Please note that the purchase and use of Pultorak & Associates courseware does not automatically grant the user access to certification exams unless the purchaser is either an Accredited Training Organization through APMG, EXIN, ISEB, or LCS, or, is an Accredited Training Associate of Pultorak & Associates, and has accredited training staff through APMG, EXIN, ISEB, or LCS.

Publications

MOF 4.0 Publication

• MOF 4.0 Pocket Guide

Posters

• MOF 4.0 Poster, professionally printed 27"x39"
  
• ITIL® V3 Poster, professionally printed 27"x39"

ITIL® Version 3 Publications

Core Publications

• ITIL® Continual Service Improvement (CSI) Book
• ITIL® V3 Service Design Book
• ITIL® V3 Service Operation Book
• ITIL® V3 Service Strategy Book
• ITIL® V3 Service Transition Book

Complementary Publications

• IT Service Management Based on ITIL® V3 - Pocket Guide
• Introduction to the ITIL® Service Lifecycle

ITIL® Version 2 Publications

ITIL® V2 Core Publications

• ITIL® V2 Service Delivery
• ITIL® V2 Service Support

ITIL® V2 Complementary Publications

• ITIL® V2 Pocket Guide, itSMF
• Foundations of IT Service Management:
  Based on ITIL® V2

ITSM Publications with Contributions by
Pultorak & Associates

• MOF 4.0 Pocket Guide
• MOF 3.0, A Pocket Guide
• MSF, A Pocket Guide
• Implementing Service and Support Management Processes: A Practical Guide
• CIO Wisdom II : More Best Practices
• IT People: Doing More with Less
• High Availability: Design, Techniques and Processes