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Content
- Scheduling a class
- Information we need
- What you need to do
- Classroom setup
- Day of class arrangements
- Classes with certification exams
- Prerequisites and self-study
Scheduling a class
Classes should be scheduled at least three (3) weeks in advance to accommodate instructor availability and to minimize travel costs. Please contact Pultorak & Associates agent to schedule a class at (206) 729-1107 or email us at info@pultorak.com.
Class requests should be made in writing - email or facsimile are sufficient.
Information we need
Please provide the following information at the time the class is booked:
- Name, telephone, and email address for our primary on-site contact
- Classroom location details
- Shipping destination for printed class materials
- Special security procedures/protocols (if any)
- Dress code
What you need to do
You need to do the following in advance of the class:
- Invite attendees
- Setup the classroom (see below)
- Arrange any desired in-class meals or refreshments
Classroom setup
The classroom should be set-up in “classroom-style” (i.e., rows of tables and chairs) with ample room between individual students. The room should be equipped with:
- One (1) working LCD projector for presentations from a laptop
- One (1) flip chart easel and flip chart paper (or a large whiteboard)
- Several markers
- Masking tape
- Tent cards for Names
- Any printed materials shipped by Pultorak & Associates in advance
For classes which include proctored exams, there should be a reasonable amount of space between individual students.
Computers are not required.
Day(s) of class arrangements
Full-day classes typically begin at 9:00 AM and conclude at 5:30 PM each day with several breaks throughout including lunch. This timing is flexible, so please advise if an earlier or later start is desired.
The instructor will arrive approximately 45 minutes before the scheduled start time. The on-site contact should ensure that the instructor can get into the building and to the classroom without delay or difficulty.
Classes with certification exams
We use a third party to administer certification exams. This third party will provide a proctor to administer the exams in the classroom and will process the exam results independently of Pultorak & Associates.
If you are arranging a class with a certification exam, please ensure that all students are aware of the examination.
Please note the following for classes with exams:
- Please be prepared for the arrival of the proctor on the last day of class (time confirmed by instructor.)
- Students should bring photo ID to class (driver's license, security badge, etc.)
- Exam results will be provided directly by the examination agency - not by Pultorak & Associates.
Prerequisites and self-study
ITIL service management essentials / ITIL foundation courses
ITIL Service Management Essentials (v2) and Foundation (v3) courses include pre-work and evening homework assignments. For V3 Foundations Please use the following link:
http://pultorak.com/itsm/student-portal/itil-v3-foundation/
Please ensure that students are notified of this in advance.
For the V3 Foundation Bridge course, please furnish a copy of your current V2 Foundation certification at least 4 weeks prior to the exams. These can be emailed to our office at info@pultorak.com. Students unable to provide a copy of their V2 Foundation certificate will not be able to sit these exams.
Practitioner courses
All students attending Practitioner courses MUST furnish copies of their Foundation certification at least two (2) weeks prior to the beginning of the course. These can be scanned and e-mailed to our office at info@pultorak.com . Students unable to provide a copy of their Foundation certificate will not be able to attend these courses.
Students attending a Support and Restore course should review chapters 2, 4, 5, 6, and Appendix D in the ITIL Service Support book prior to class.
Students attending a Release and Control course should review chapters 2, 7, 8, 9, and Appendix D in the ITIL Service Support book prior to class.
Service manager courses
All students intending to sit the Service Manager exams MUST furnish copies of their Foundation certification at least four (4) weeks prior to the exams. These can be emailed to our office at info@pultorak.com. Students unable to provide a copy of their Foundation certificate will not be able to sit these exams.
Students attending a Service Manager course should review the full ITIL Service Support and Service Delivery books prior to class.
For the V3 Manager Bridge class, please furnish a copy of your current V2 Manager certification at least 4 weeks prior to the exams. These can be emailed to our office at info@pultorak.com. Students unable to provide a copy of their V1, V2 Service Manager certificate will not be able to sit these exams.
For more information contact us at (206) 729-1107 or info@pultorak.com.
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