Pultorak & Associates is an IT service management consulting and training firm that focuses on leading-edge IT service and process issues, concentrating on the application of the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). Our work is centered around the Service Management Concept.

Our approach is based on a practical understanding of today's complex organizations, services, and processes and how the people in them work. By organizing around services and processes, and by measuring, managing, and improving them, organizations are able to achieve unprecedented and sustainable results from their service and process management and improvement efforts.

MEET THE ASSOCIATES

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We help organizations get results from their service management efforts in several ways:

Our Training is designed to help organizations understand service management concepts and put them into practice in their everyday work.

Our Consulting services help organizations understand their current situation and plan and achieve service quality improvements.

Our Courseware is available for licensing by training providers who would like to deliver world-class IT service management courses to their customers.

We write and sell our Publications to support performance when organizations seek to manage and improve service quality.

We provide a portal of Resources to support organizations looking for resources to support their service management efforts.

We speak at Events and list them here to create and communicate ideas for getting results in service management.

Upon request, we develop and deliver customized in-house training programs and consulting engagements for audiences from small groups of senior managers to large numbers of employees.

Last but not the least, we partner with other best-of-breed service providers to be able to offer our clients the set of services that they need. View our current list of partners here.

For more information, including pricing, availability, and customized solutions for your organization, contact us at (206) 729-1107 or info@pultorak.com.