The updated publications are designed to be easier to read and understand, relate more clearly to one another and to correct issues to provide more clarity, consistency, correctness and completeness.

Existing certificate holders do not need to recertify. New syllabi and examinations based on the 2011 Edition publications will be available 8 August 2011. Pultorak and Associates is committed to providing updated training materials as the new syllabi and examinations are introduced. The most impacted course and examination is the ITIL Service Strategy Intermediate, as this is where much of the focus for the 2011 edition was focused. Examination candidates who are currently preparing to take the examination should take it now and not wait until the update has been published, since core ITIL process areas and principles will not change significantly, as the focus of the 2011 updates is on clarity and not on introducing new concepts. For information see the Frequently Asked Questions.

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