Help Center

ITIL Practitioner is primarily based on the ITIL Practitioner publication, which is a new Official ITIL title that provides complementary “how to” guidance to the “what and why” guidance contained in the ITIL Foundation course and the Continual Service Improvement (CSI) publication. The Official ITIL Practitioner publication complements, and does not overlap the contents in ITIL core publications, adding practical “how to” detail on adopting and adapting ITIL to make improvements that deliver business value.

ITIL Practitioner courseware is available in self-study and classroom formats for individuals and organizations, including hardcopy and digital (protected PDF) student books, instructor kits with protected PowerPoint slides, online eLearning and computer based training (CBT).

What is the ITIL Practitioner exam like?

The ITIL Practitioner examination is one hour and 5 minutes, 40 question simple multiple choice, scenario-based exam. The scenarios in the sample exams are the same used in the actual exam. As ITIL Practitioner is an application-oriented book and course, the nature of the questions is application oriented, i.e., given a scenario, can you correctly apply what you have learned to the scenario and choose the right answer. As with the ITIL Foundation, paper and online versions will be available. Unlike ITIL Foundation, the Practitioner exam is open book, and only the hardcopy version of the book (not the PDF, and not your coursebook) is permitted for the examination. A score of 70% (53 out of 75) is required to pass the examination.

ITIL Practitioner training is a 3 day course with a minimum of 16 contact hours required. While it is shorter than ITIL Foundation in minimum contact hours, expect to spend around the same amount of time, as examination review for the longer exam should take longer.

Yes, Pultorak can provide train-the-trainer and does provide both courseware and training delivery in over 60 countries.